Refunds & right of withdrawal

Last updated: 27 September 2026 · Recaris is operated by ICT-Hoogeveen

1. 14-day right of withdrawal

If you are a consumer in the EU/EEA or the UK, you have the right to withdraw from a purchase in our store within 14 days without giving any reason. The period starts on the day the contract is made (when your payment is confirmed).

To withdraw, tell us clearly before the 14 days are over - an email to support@recaris.eu is enough. You may use the model form below, but you do not have to. We refund all payments for that purchase within 14 days after we receive your withdrawal, using the same payment method, at no cost to you. We then remove the item from your profile.

2. Immediate delivery of digital items

Rank memberships are digital content that we deliver straight to your Minecraft profile. At checkout you can ask us to deliver immediately. In that case:

• you tick a box to expressly agree that we start delivery before the 14-day withdrawal period ends, and
• you acknowledge that you lose your right of withdrawal once delivery has started, and
• we confirm this in the order confirmation email we send you.

Once all three have happened and the item has been delivered, the right of withdrawal no longer applies (article 6:230p BW, implementing article 16(m) of Directive 2011/83/EU). If any of these steps is missing, you keep your full 14-day right of withdrawal and do not have to pay for what you used during that time.

3. Monthly memberships

• The first payment of a membership follows the rules above.
• You can cancel a membership at any time on My account. No further payments are taken and you keep the rank until the end of the month you already paid for. Cancelling does not refund the current month.
• Monthly renewals are part of the same contract; they do not start a new withdrawal period.
• Were you charged after you cancelled, or charged twice? Contact us and we refund the wrong payment.

4. Item not delivered or not working

Your legal rights when digital content is not delivered or does not conform to the contract always apply, also after the withdrawal period. If your item did not arrive or does not work as described, contact us: we deliver or repair it, and if we cannot do that within a reasonable time, you get a (partial) refund.

5. Bans and chargebacks

• If you are punished for breaking the Terms of Service or the rules, you are not entitled to a refund for your ranks or items, to the extent the law allows. If your appeal succeeds, we restore your items.
• Please contact us before opening a chargeback or payment dispute - we usually solve problems faster. Items from a payment that is charged back may be removed.

6. How to request a refund

Email support@recaris.eu with your Minecraft name, the email address of your Recaris account, the product and the date of purchase (or the order number from your confirmation email). We reply within 14 days. Refunds are paid through Mollie to the payment method you used.

7. Model withdrawal form

Only fill in and send this form if you want to withdraw from the contract.

To: ICT-Hoogeveen, Sloodstraat 20, Hoogeveen, support@recaris.eu
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content:

Ordered on (*) / received on (*):
Name of consumer(s):
Minecraft name / Recaris account email:
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

(*) Delete as appropriate.